Return Policy – TurntableLab.com

Skip to main contentEnable accessibility for low visionOpen the accessibility menu

🚚 Free Shipping on Orders Over $99* details

Free Shipping Policy

Orders shipping to Continental US only
Exceptions may apply on bulk / oversized items
For full terms [click here](/content/pages/free-shipping "https://www.turntablelab.com/pages/free-shipping"/index.html)

🔴 Shop Gear Specials

10% OFF 4️⃣orMore Records Everyday! details

Turntable Lab 4orMore Discount

no code necessary, auto-applies in cart
does not apply to pre-orders
cannot be combined with other discount codes
check out the full policy [here](/content/pages/vinyl-discount-at-turntable-lab "https://www.turntablelab.com/pages/vinyl-discount-at-turntable-lab"/index.html)
Menu
Log in or Create an Account
Daily
Exclusives
Turntables
Stereo+HiFi
Vinyl Records
DJ Gear
Merch
Pro-Ject
Guides
Info
\ \ TTL SETUP: Turntable Packages](/content/pages/return-policy/index.html)

bestsellers

\ \ Technics: SL-1500C Direct Drive Turntable - Silver](/content/pages/return-policy/index.html) \ \ Turntable Lab: Triple Operation Vinyl Record Cleaning Brush](/content/pages/return-policy/index.html) \ \ Ortofon: 2M Red MM Turntable Cartridge](/content/pages/return-policy/index.html) \ \ KEF: Q1 Meta Passive Speakers - Pair](/content/pages/return-policy/index.html)

English (USD $)

Change

Cancel

Regional settings

Country

Albania (ALL L)

Argentina (USD $)

Australia (AUD $)

Austria (EUR €)

Belgium (EUR €)

Bermuda (USD $)

Brazil (USD $)

Bulgaria (EUR €)

Canada (CAD $)

Chile (USD $)

Colombia (USD $)

Croatia (EUR €)

Cyprus (EUR €)

Czechia (CZK Kč)

Denmark (DKK kr.)

Dominican Republic (DOP $)

Ecuador (USD $)

Estonia (EUR €)

Finland (EUR €)

France (EUR €)

Georgia (USD $)

Germany (EUR €)

Gibraltar (GBP £)

Greece (EUR €)

Hong Kong SAR (HKD $)

Hungary (HUF Ft)

Iceland (ISK kr)

India (INR ₹)

Indonesia (IDR Rp)

Ireland (EUR €)

Italy (EUR €)

Japan (JPY ¥)

Latvia (EUR €)

Lithuania (EUR €)

Luxembourg (EUR €)

Malaysia (MYR RM)

Malta (EUR €)

Mexico (MXN $)

Morocco (MAD د.م.)

Netherlands (EUR €)

New Zealand (NZD $)

Norway (NOK kr)

Peru (PEN S/)

Philippines (PHP ₱)

Poland (PLN zł)

Portugal (EUR €)

Romania (RON Lei)

Serbia (RSD РСД)

Singapore (SGD $)

Slovakia (EUR €)

Slovenia (EUR €)

South Korea (KRW ₩)

Spain (EUR €)

Sweden (SEK kr)

Switzerland (CHF CHF)

United Kingdom (GBP £)

United States (USD $)

Update and Save

Back to Main Menu

We've sent you an email with a link to update your password.

Password Forgot password?

New customer? Create account

Reset your password

We will send you an email to reset your password.

Email address Submit

Cancel

ORDER FAQ

INTERNATIONAL FAQ

EU WITHDRAWAL

START A RETURN / RETURN POLICY

4orMore VINYL DISCOUNT

Returns are easy if you follow our return policy.

A Return Authorization (RA) is required for all returns.

A Return Authorization (RA) is an identifying number that allows us to track your return. A Return Authorization ensures you are properly credited for your return. All returns must have a Return Authorization.

CLICK HERE TO REQUEST A RETURN RA ONLINE

or call us toll free at 877.776.8207. Returns made without prior authorization will be denied. In this case, we will not pay for the item to be shipped back to you.

Before you return anything, please read these policies

• ALL VINYL + DVD + MEDIA SALES ARE FINAL (see below for details).

• All Open Box Special, Refurbished and B-Stock items are final sale.

• all returns must be in new, unused condition and have original packaging intact with all materials that come with the item.

• all returns must be made within 30 days of delivery date.

• when shipping your item back, please use UPS, FEDEX or US Mail with Confirmation. Turntable Lab is not responsible for lost packages.

• unless you are returning a defective item, you will be responsible for all return shipping fees.

• international customers making returns, including defective items, are responsible for all shipping costs.

• only after we receive the returned item, will we ship the replacement.

• failure to meet the above conditions could result in denial of return or a restocking fee.

• please note, our retail stores have their own return policy that differs from the online policy.

Equipment + Clothing Returns

We want you to be completely happy with your purchase from Turntable Lab. If you are not satisfied with any product, you may return it for a refund of the purchase price, store credit, or exchange it for another product if returned within 30 days of the receipt of the item. We do not accept returns for undergarments.  International customers making returns are responsible for all shipping costs.

Equipment Warranties

Turntable Lab will honor our own warranty for 30 days after the date of delivery. If the equipment is defective and you notify us within this time frame we will either replace the item or a issue refund. After those 30 days, customers must arrange a return with the company directly. Please note, that many manufacturers cover warranties for domestic US customers only. Please check with the manufacturer if your country is covered in the the terms of the warranty before purchase. International customers making returns are responsible for all shipping costs.

Vinyl + DVD + Media Returns

All vinyl + dvd + media sales are final, returns are not accepted. If you receive a record that appears to have been damaged in shipping or defective, please contact us immediately at customerservice@turntablelab.com.

Returning items that received our Our Free Shipping Deal

If your purchase was eligible for our Free Shipping Deal and you request a credit or refund for your return, we will credit or refund you minus the original cost to ship the item. If you exchange an item that was part of our Free Shipping Deal for a different item, you will be charged for shipping on your replacement item, no matter the cost of that item.

Miscellaneous Terms

The following items are returnable only if defective, unopened or unused: earbuds, turntable cartridges and styli, cameras, vinyl cleaners and brushes, and replacement parts, including Innofader crossfaders. Software and hardware that is bundled with software may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

Right of Refusal / Restocking Fee

If a return does not have a Return Authorization or fails to meet Turntable Lab's Return Policy Conditions, Turntable Lab reserves the right to either refuse a return or charge a 15% restocking fee.